With exception of items damaged from shipping, all sales are final once are received; we do not accept returns or exchanges. This is because your shipping costs will be higher than ours if you return your item, and we cannot accept payments for return shipping.
We offer replacements free of charge in the case of damaged products. If your purchase is damaged, please send a photo of the damaged item(s) to us at email@example.com within 7 days of receiving your order with the subject line DAMAGED and include your name and order number.
mistakes are made when fulfilling and packing orders. If you did not receive an
item you ordered, please send a photo of the item(s) you received to us at firstname.lastname@example.org
within 7 days of receiving your order with the subject line WRONG PRODUCTS and
include your name and order number. We will send you the missing products
There are a few reasons you may not have received an order confirmation:
·Your order confirmation may be stuck in your spam folder. Make sure to check there first.
·Your order may not have been successfully submitted. If you were charged and do not have an order confirmation, please email us at email@example.com!
·The email you entered on checkout is the only contact information we have from you. If there is a typo in the email entered, you will not receive any notifications. Email us at firstname.lastname@example.org if you think there may be a typo and we will fix it!
Orders submitted on our website process and ship very quickly, and we may not be able to change your order details. Just contact us at email@example.com as soon as possible, and we will let you know if your order can still be changed.
COVID-19 EDIT: Currently, we can ship to the following countries:
Europe: All countries
North America: All countries
Asia: Japan, South Korea, Hong Kong, Taiwan, Malaysia, Singapore, Russia
Australia: Australia and New Zealand
Africa: South Africa
Middle East: Israel
South America: Brazil
This list is subject to change; we will be adding more countries as shipping options become available to us. If your country is not included here and you would like to make a purchase, please send us an email at firstname.lastname@example.org and we will try to find a shipping solution for you. However, we cannot guarantee this for countries not included here at the moment.
Note: If you are charged customs duties in the country you ordered from when you receive your package, please send us the record of your customs payment and we will refund it right away!
Normally, we use ePacket delivery to ship internationally; when shipping in this way, your package is placed in the cargo space on a commercial aircraft and flown your country, at which point it is picked up by your country’s postal service and delivered to your address.
In recent weeks, commercial flights around the world have been drastically reduced so we are currently relying on third-party logistics companies for international shipping. Each of these companies handles a single country or a small group of countries; we are constantly looking for the best options and working with them to expand our shipping capabilities to their pre-COVID level.
Orders will ship no more than 7 days after you order, as the third-party logistics companies we work with have only one flight per week available for many countries.
Currently, here is where we can ship to and the estimated shipping times. With a few exceptions, the shipping times are all slower than normal due to COVID-19. If your order takes longer than 35 days to reach you, we will refund you 30%, and if it takes longer than 42 days, we will refund you in full or reship your order.
UK: 4-10 days
Germany, Italy, and France: 13-17 days
Rest of EU countries: 17-27days
Non-EU European countries: 25-35days
US: 27-30 days
Canada: 15-20 days
Mexico: 15-20 days
Japan, Korea, Hong Kong, Taiwan, Malaysia, Singapore, Thailand, Vietnam: 15-20 days
Russia: 17-30 days
Kazakhstan: 30 days
Australia, New Zealand:
South Africa: 35 days
Israel: 35 days
Brazil: 35 days
This list is subject to change; shipping times will likely improve over the coming months, and we will continue adding more countries as these options become available to us.
Currently, all orders are shipped through third party
logistics companies. Each of these companies handle deliveries to a single
company or small group of companies. Please contact us if you would like more
information about the logistics company handling shipments to your country.
With the exception of FedEx deliveries to the US, all shipments are sent through China Post from our facilities in Shanghai, China and are handed over to the destination country’s national postal service upon arrival in the destination country.
When the package is handed off from China Post, it is placed in a distribution center in the destination country to be picked up by the destination country’s national postal service. Often there is a period of 7-10 days during which the package is waiting in a distribution center upon arrival to be picked up and scanned into the tracking system of the destination country’s postal service.
During this time, the tracking will not show any updates. Occasionally this stage of the delivery can take longer than 10 days. If your tracking has not updated in 10 days or more, please let us know and we will find out if there is anything out of the ordinary with your shipment.
we began in 2018, cosmetics made in China have never been required to be tested
on animals. This applies to cosmetics sold online and in brick-and-mortar
stores. Only cosmetics that were made outside of China and then imported into
China were required by the government to be tested on animals. However, this
requirement was lifted as of January 1st, 2020. Now there are zero
requirements for animal testing on cosmetics in China.
China, whether to test on animals or not is always the decision of the manufacturer.
Our raw materials venders and manufacturers do not test on animals, and instead
are committed strictly to chemical testing.