Help Center

Returns and Exchanges

With exception of items damaged from shipping, all sales are final once are received. If your purchase is damaged, please send a photo of the damaged good to us at support@kaleidoscosmetics.com within 7 days of receiving the purchase with the subject line: DAMAGED, and include your order number.

Please note, for lashes, discrepancies may occur, so if the lashes differ from one another in regards to hair assignment, they are handmade and this does not constitute damaged items.

After we get back to you, please include your completed Returns and Exchanges form in your shipper along with the damaged products.

Refunds

Please allow 5-7 business days from when the item is delivered for your returned order to be processed. You will be notified via email at the email address listed on your account when we have processed your return or exchange. Please note that your banking institution may require additional time to process and post this transaction to your account once they have received the information from us. Keep in mind, we can only issue a refund to the original form of payment used at the point of purchase.

Shipping

You will be responsible for paying for your own shipping costs if you would like to return or exchange your purchase. The shipping costs of the original shipment are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

There are a few reasons you may not have received an order confirmation:

l  Your order confirmation may be stuck in your spam folder. Make sure to check there first.

l  If you have set spam filters too high, our emails could be deleted once they are received. Check your delete settings.

l  If Kaleidos Cosmetics is not added to your address book, you may not receive confirmations from us. Make sure to add us to your contact list!

l  Your order may not have been successfully submitted.

Orders submitted on our website process and ship very quickly, and we may not be able to change your order details. Just contact us at support@kaleidoscosmetics.com as soon as possible, and we will let you know if your order can still be changed.

If it's too late to change your order, you can always return your order for a refund.

Yes, we will ship anywhere in the world. However, bear in mind that shipping costs may vary widely by your location.

If you are charged customs duties in the country you ordered from when you receive your package, please send us the record of your customs payment and we will refund it right away!

Orders will ship no more than 3 business days after you order. After your order is processed, your package will arrive within 7 to 15 business days.  

Any inquiries regarding the exact location of your package should be made to the carrier directly. Our customer service agents only have as much information as can be seen by you through your tracking number.

A few days after your order, you'll receive a shipment confirmation email with your unique tracking code. Please allow up to 48 hours for your tracking code to become active.

We always announce re-stocks on social media. Please subscribe for all announcements.

At this time we do not, but things could change soon. 

Yes. Our suppliers do not test ingredients nor final products on animals. Both our raw materials venders and our manufacturers use only chemical testing to ensure the safety of our products. 

Yes, all of our eyeshadow products are vegan. 

Contrary to common belief, cosmetics made in China are not required to be tested on animals. Only cosmetics that are made outside of China and then imported into China are required by the government to be tested on animals. In China, whether to test on animals or not is the decision of the manufacturer. Our raw materials venders and manufacturers do not test on animals, and instead are committed strictly to chemical testing.

We currently accept all major cards including: Visa, MasterCard, American Express, and Discover credit or debit cards. We also accept PayPal and Alipay!

Yes, as long as it is a major credit card company (Visa, MasterCard, American Express, Discover, JCB, and Diners Club International).