FREE INTERNATIONAL SHIPPING on all orders $100 USD and over!! CLICK HERE for shipping during COVID-19 FAQs and updates. Shipping is FREE for orders over $100 USD!

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Support@kaleidoscosmetics.com

International shipping during COVID-19 FAQs

1.) Do you still ship internationally?
Currently, we can ship to the following countries with the following shipping times:

Edit: We regret to inform you that we cannot currently ship to MexicoIndia, or Indonesia due to COVID-19 prevention policies affecting customs processing in these countries. We sincerely apologize for the inconvenience, and will make an announcement as soon as this is resolved. 

EAST ASIA: (21-day shipping)
Macao
Taiwan
Hong Kong
S Korea
Japan 

ASIA, MIDDLE EAST: (14 to 21-day shipping)
Azerbaijan
Bahrain
Bangladesh
Cambodia
Iran
Israel
Jordan
Kazakhstan
Kuwait
Laos
Lebanon
Malaysia
Mongolia
Nepal
Oman
Pakistan
Philippines
Qatar
Saudi Arabia
Singapore
Sri Lanka
Thailand
Turkey
UAE
Uzbekistan
Vietnam 

AUSTRALIA/OCEANIA (14 to 21-day shipping)
Australia
New Zealand
Papua New Guinea 

NORTH AMERICA (14 to 21-day shipping)
United States (FEDEX OPTION for 10 day shipping)
Canada


EUROPE: (14 to 21-day shipping)
Austria, Belgium, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, Greece, Hungary, Ireland, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Spain, Sweden, Belarus, France, Germany, Italy, Norway, Russia (TEMPORARILY unavailable - service resuming 6/15), Switzerland, Ukraine, United Kingdom, Slovakia, Åland Islands, Albania, Andorra, Armenia, Bosnia & Herzegovina, Bouvet Island, Faroe Islands, Georgia, Gibraltar, Greenland, Guadeloupe, Guernsey, Vatican City, Iceland, Isle of Man, Jersey, Kosovo, Liechtenstein, Mayotte, Moldova, Monaco, Montenegro, North Macedonia, Réunion, San Marino, Slovenia, Svalbard & Jan Maye.

SOUTH AMERICA, CENTRAL AMERICA, CARIBBEAN (45-day shipping)
Argentina
Brazil
Chile
Colombia
Costa Rica
Cuba
Guyana
Panama
Peru
Uruguay

AFRICA (45-day shipping)
Algeria
Botswana
Burkina Faso
Chad
Congo (DRC)
Cote d'Ivoire
Djibouti
Egypt
Ethiopia
Gabon
Ghana
Guinea
Kenya
Madagascar
Mali
Morocco
Mozambique
Niger
Nigeria
Republic of Congo
Rwanda
Senegal
South Africa
Tunisia
Uganda

 

2.) How much does shipping cost?
As we work to find more efficiency and reliable shipping channels this year, shipping costs have gradually increased. International shipping is now $8 to $10 per order (depending on the destination country) for orders under $100 USD and FREE for orders over $100 USD.

 

3.) Why is shipping taking so long?

Normally, we use ePacket delivery to ship internationally; when shipping in this way, your package is placed in the cargo space on a commercial aircraft and flown your country, at which point it is picked up by your country’s postal service and delivered to your address.

Post-Covid, we have had to rely on third-party logistics companies for international shipping to many countries due to long delays with China Post. Each of these companies handles a small group of countries; we are constantly looking for the best options and working with them to expanding our shipping capabilities to their pre-COVID level. Lately, we have been able to return to normal shipping methods for about half of the countries on the list above.

 

4.) Which carriers do you use?

Currently, all orders are shipped through third party logistics companies or China Post. Each of these companies handle deliveries to a single company or small group of companies. Please contact us if you would like more information about the logistics company handling shipments to your country or if your package is being shipped via China Post.