1.) Do you still ship internationally?
Currently, we can ship to the following countries with the following shipping times:
Edit: We regret to inform you that we cannot currently ship to Mexico, India, or Indonesia due to COVID-19 prevention policies affecting customs processing in these countries. We sincerely apologize for the inconvenience, and will make an announcement as soon as this is resolved.
EAST ASIA: (21-day shipping)
ASIA, MIDDLE EAST: (14 to 21-day shipping)
AUSTRALIA/OCEANIA (14 to 21-day shipping)
Papua New Guinea
NORTH AMERICA (14 to 21-day shipping)
United States (FEDEX OPTION for 10 day shipping)
EUROPE: (14 to 21-day shipping)
Austria, Belgium, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, Greece, Hungary, Ireland, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Spain, Sweden, Belarus, France, Germany, Italy, Norway, Russia (TEMPORARILY unavailable - service resuming 6/15), Switzerland, Ukraine, United Kingdom, Slovakia, Åland Islands, Albania, Andorra, Armenia, Bosnia & Herzegovina, Bouvet Island, Faroe Islands, Georgia, Gibraltar, Greenland, Guadeloupe, Guernsey, Vatican City, Iceland, Isle of Man, Jersey, Kosovo, Liechtenstein, Mayotte, Moldova, Monaco, Montenegro, North Macedonia, Réunion, San Marino, Slovenia, Svalbard & Jan Maye.
SOUTH AMERICA, CENTRAL AMERICA, CARIBBEAN (45-day shipping)
AFRICA (45-day shipping)
Republic of Congo
2.) How much does shipping cost?
As we work to find more efficiency and reliable shipping channels this year, shipping costs have gradually increased. International shipping is now $8 to $10 per order (depending on the destination country) for orders under $100 USD and FREE for orders over $100 USD.
3.) Why is shipping taking so long?
Normally, we use ePacket delivery to ship internationally; when shipping in this way, your package is placed in the cargo space on a commercial aircraft and flown your country, at which point it is picked up by your country’s postal service and delivered to your address.
Post-Covid, we have had to rely on third-party logistics companies for international shipping to many countries due to long delays with China Post. Each of these companies handles a small group of countries; we are constantly looking for the best options and working with them to expanding our shipping capabilities to their pre-COVID level. Lately, we have been able to return to normal shipping methods for about half of the countries on the list above.
4.) Which carriers do you use?
Currently, all orders are shipped through third party logistics companies or China Post. Each of these companies handle deliveries to a single company or small group of companies. Please contact us if you would like more information about the logistics company handling shipments to your country or if your package is being shipped via China Post.