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Support@kaleidoscosmetics.com

Returns, Exchanges and Refunds

Returns and Exchanges

With exception of items damaged from shipping, all sales are final once are received; we do not accept returns or exchanges. This is because your shipping costs will be higher than ours if you return your item, and we cannot accept payments for return shipping. 

We offer reshipments free of charge in the case of damaged products. If your purchase is damaged, please send a photo of the damaged item(s) to us at support@kaleidosmakeup.com within 7 days of receiving your order with the subject line DAMAGED and include your name and order number.

 

Refunds

We offer refund options for occurrences such as delayed delivery and damaged/missing goods.

Delayed delivery: For most countries, the delivery will take 14-28 days. If your order takes longer than 35 days to reach you, we will refund you 30%, and if it takes longer than 42 days, we will refund you in full or reship your order. If you are ordering from a zone where the estimated shipping time is 45 days, you are eligible for a 30% refund if the delivery takes over 45 days, and a full refund after 52 days

Damaged/Missing goods: If you prefer a refund instead of a reshipment, we will issue a refund for your damaged/missing goods. 

Please allow 48 hours for your refund to be processed. You will be notified via email at the email address listed on your account when your refund has been sent. Please note that your banking institution may require additional time to process and post this transaction to your account once they have received the information from us. Keep in mind, we can only issue a refund to the original form of payment used at the point of purchase.